Here you’ll find all the help you need for Virgin Media related problems and issues. M100 Fibre Broadband and Virgin Phone: New customers only. But I have no Virgin Media Wall socket in my . Installing Virgin Media broadband for the first time Follow our step-by-step guide to get the new Hub set up in no time. After this, your order passes to HDNL, and if they try to deliver when no one's at home, they’ll leave a card with their telephone number for you to arrange another day. however there is virgin media box already present at the proprty along with bt openreach connection. thank you. Congratulations!Options. I've had a look at things from our side and can see you've been able to contact us regarding this. Gateway 192. 0:00 / 1:46 Installing your Hub 4. In this article, we will learn about the different options to install Virgin media's Broadband; self-install kit (Quickstart) or to have your Broadband installed by a technician. Reply. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. . Thanks everyone for the help. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem. 54Mbps Fibre Broadband. 4 REPLIES. Virgin Media Help - Get help, tips. Gaming Support. Below the letter buttons, you’ll find the number pad. I only realised because I came home (only out for 1 hour!) to find the bins in the front garden had been moved around and there was a load of drilling dust on the floor! We keep getting random disconnects on our internet engineer has replaced hub, changed cabling and still have the fault, it’s litterally about 30 seconds or so almost like a dns error, comes up on phone router isn’t connected to the internet. Technical Support: Available 24/7. The pre-installs team can be reached on 0800 052 1734. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. We live in the upstairs flat of a house and we have arranged to have fibre installed at the property. Installation:. 4% and 4. The first step is to type in your postcode on our business broadband checker to find what's available at your address. Up to 100Mbps. Excludes broadband faults and broadband network outages. It’s easy to arrange the switch yourself if you need to. You should have everything you need to get set up in your. The most popular versions of this product among our users are: 1. I then realised there isn't am actual virgin connection box. Call the equipment activation number they may be able to help. Sky Business Broadband. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. QuickStart | Self-install your Virgin Media services. Choose your package. Check your package & bills . 53 minutes ago. The hub 3 enables you to get up to M600, anything higher requires a hub 4 or a hub 5. Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. These 10 number buttons are arranged like the numbers on a touch-tone telephone. Your Quickstart pack contains everything you need to set up your new Virgin Media services, and you’ll find some simple step-by-step instructions too. If you’ve got a quick question, you can use our Virtual Assistant service. Joining in. No contact from Yodel (no surprise there). Up to 3 WiFi Pods if needed. £8p/m extra or included with Gig1 or Volt. External Cabling Work. . g. Linksys Atlas Pro 6 Velop Dual Band Whole Home Mesh WiFi 6 System (AX5400) - WiFi Router, Extender, Booster with up to 8100 sq ft / 750 sqm Coverage, 4x Faster Speed for 90+ Devices - 3 Pack. If you have an other QuickStart installation from Virgin Media,. How much does installation cost? Black Friday broadband deals. Virgin media services installation = no access point in QuickStart, set up and connections 01-09-2023; Arrange an engineer to install new wired internet access point in Networking and WiFi 12-06-2023; Late wifi installation - no alternative provided! in QuickStart, set up and connections 04-06-2023Digging up drive for installation. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin Media Booster Install w/ NihalMy Virgin Media makes managing your account easier with all your information in one place. Go to Account settings, then Account details b. Joining in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If your property is already connected to our network, you could save on installation fees and hit the ground running with our QuickStart self-installation kit. At the point of sale I explained to the advisor that there was a blocked cabling duct under my driveway near to the house. They will now ‘install’ mid March. Verified Reviewer. All you need to do is: Pick a BT package and sign up, and choose your installation date. Call the pre-installation and delivery team on 0800 052 1734. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. We'll call you during the working week - not at weekends. Options. €15 a month for 24 months. Call the pre-installation and delivery team on 0800 052 1734. Booking an engineer is easy with Virgin Media. £5. Stream from Virgin Media. Hi, I filled out the forms to be set up for a new virgin media package for broadband and received an email saying "Thanks for choosing - 5256834 on 24-01-2023 12:33. Can I have engineer visit and setup it? Thanks. Pop them out and see. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;Look out for the envelope in the top right-hand corner. Reply. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. There is already an old box fitted. on 18-01-2023 20:59. Last week I received my Hub 5 quick start pack. 99 to £24. Virgin Fibre Areas only. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. *. These tariffs are designed to give long-term consistently cheap prices. Browse Virgin Media Virgin Media Community. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Last week I received my Hub 5 quick start pack. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. 1 month. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. This is what I tried to enter. 0. WiFi hotspots. Hello VLNeedham. Virgin Media's ultrafast broadband packages combine high-speed. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. 8 and 8. Hey Norma63, thanks for getting back to us. 4 to bypass Child Safe & regain full internet access. We do broadband. My broadband should have gone live on 2nd Dec 2022, I get a date each month but then the day of installation it gets pushed back to the next month. Virgin supplies Broadband using DOCSIS technology. No joy, engineer came 2 days later and check, double checked cables etc. 2. If that doesn’t do the job, we’ll send you up to a total of 3. and TV too…. You’ll find some simple step-by-step instructions telling you how to set up each of your services. NOW Broadband no contract broadband. This applies to BT, Sky, EE, and Vodafone. No joy, engineer came 2 days later and check, double checked cables etc. Login to the Virgin Media online account and disable "Child Safe" it is DNS content filter. Hyperoptic: Up to 75%. With our QuickStart self-install kit, the clue is in the name! This is a fast and easy way to get your home broadband setup, with no drilling or technical know-how needed. We would like to show you a description here but the site won’t allow us. Account holder's last name. Virgin Media Help - Get help, tips and advice to. Two and five-year fixed rates for larger loan remortgage are available at 5. . Set up a guest network. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. All in one super nifty tool. 33 per day for delayed repairs, £29. Get a £50 voucher with Virgin Media promo codes for broadband and more. I’ve run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand why I couldn’t order a pod!. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. I've been waiting almost 5 months for the external cabling to be done in order to receive a broadband connection. . App Store. See virginmedia. For broadband customers, Prime Video is €5. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Make sure to take our kit with you when you move. Please could someone tell me why this is the case, how I can get Virgin broadband in my home? I fill out the form for someone to contact me within 10 days and no has ever contacted me in the 3 years since I've moved I this address, even after filling out the form once a month with hopes that it would amount to something. Any help please. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi ThursdayInstalling your Hub 3. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. 7. Virgin Fibre Areas only. in QuickStart, set up and connections 22-07-2023; Repalcement Isolator Cable in QuickStart, set up and connections 18-06-2023; Replacement coaxial cable in QuickStart, set up and. @robbo321 wrote:. Here’s a selection of the cheapest fibre deals available for most. It's also important to keep your Hub 3 upright, with its light facing out towards the room. So you get to enjoy market-leading broadband at an unbeatable price. Cost: It’s free to move your broadband between homes. Rearranging quick installation delivery day in QuickStart, set up and connections 2 weeks ago; Quickstart kits!! in QuickStart, set up and connections 2 weeks ago; No email or delivery confirmation in QuickStart, set up and connections 4 weeks ago; Quickstart not been sent in QuickStart, set up and connections 06-10-2023 Customer retention useless. Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Plus, if your home is set up for QuickStart this saves you booking a £30 installation appointment. 0 or Hub 3. Virgin Media Broadband | How to install the Hub. Options. I've tried connecting hub up to this, all switched on but connect app can't. 330Mb average*. 0. Rejoining Virgin Media as a new customer once contract ends. Truly unlimited data. @robbo321 wrote:. Unlike most pay-TV services, such as Virgin Media or Sky, Freeview doesn’t require a monthly subscription. Read our guide on how to haggle for the best broadband deal to make sure you get the best offer possible. I only have the two original emails which do not include an account number/details so. TV on the go. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play box powered entirely by the company’s superior broadband. . All our deals are unlimited broadband packages - download and stream what you like. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘on 19-05-2022 12:58. BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9. com provides two different latency measurements for your internet connection: “unloaded” and “loaded” with traffic. 98 p/m for a year with Apple TV 4K included plus Amazon Prime. Fibre - top speeds of 38Mb or 52Mb. Virgin Mobile – 789 on a phone of ours. 3. So you won’t need to hop around. And now you should be up-and-running with our faster,. 2 weeks ago - last edited 2 weeks ago. on 22-09-2023 14:03. 59pm Tue 28 Nov. Done! Many thanks. TV. If there is no capacity, Virgin would have to install Fibre-to-Home overbuild specifically for your road, which would push the cost up considerably. If you're looking for the most affordable bundle from Virgin Media, look no further than the M250 plan. I had my house refurbished and my electrician extended a virgin media coax cable through the ceiling to the outside of the property ready - 5305781. 2 weeks ago. For example, customers taking out Hyperoptic ’s broadband-only packages on a 24-month term will now get the first three months of service for free, before paying £35 a month for 150Mbps (£40 after 24-months), £40 for 500Mbps (£50 thereafter) or just £42 for 1Gbps (£60 thereafter). 0 and phone. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Joining in. 2. It this still doesn't work, do a hardware reset on your hub ensuring you hold the reset button for a full 45 seconds. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Step by step guide to installing your Virgin Media broadband and Hub 3. The Bigger Bundle + Sports includes: M500 Fibre Broadband – average download speeds of up to 516Mbps. Using the pinhole (approx 15 seconds press) Using the pinhole (approx 60 seconds press - light flashed once at 20 seconds) Using the 30/30/30 method. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. Up to 3 WiFi Pods if needed. 0 - Virgin Media QuickStart Virgin Media Broadband setup Hub 3. The choices are. I've received my quickstart broadband box today, these are the wires I already have in my living room coming up through the carpet with a small white virgin media box connected to it. BT Business Full. You have to cancel one contract and start another one in the new name. by. for 9 months then. Well after being with Virgin broadband for over 20 years I was surprised to find that when trying to go from 1gig £59 pm to a reduced bandwidth (due to kids moving out etc) they offered me the M250 (yes 75% less speed) for £45! More than the online offer of £35. 11Mbps. This promotion means you won’t pay the usual setup fee of £35. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. Also found that avin certain piece of Amazon equipment restricted to 100mb. The adapter is in power saving mode. 2 weeks ago. There is nobody else logged in. To order an adapter, simply click Ready to switch in the. For example, switching from Virgin Media to EE will need an engineer visit for a line switch. New contract and Quick Start delivery. Virgin TV 360. Check out the do's and don'ts, in our Community FAQs. Email. To find the best package available in your area and save money, start by using our Broadband Comparison Tool. You just need to give Virgin Media 30 days’ notice that you want to leave. Basic speed - with max speeds of 17Mb. 1 area, as M1000 is showing as available at my address. The cheapest broadband deals with the fastest internet. 1 Kudo. Solid white line but no other lights showing. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. They said it should be 30 days to return so basically I have the entire month of Feb. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. My son gave me authority to. Our 4G hub with unlimited 4G Home Broadband is perfect for your day-to-day. Compare broadband. How long until virgin broadband is available in QuickStart, set up and connections Friday; How to buy/activate Volt deal as existing O2 customers? in QuickStart, set up and connections Friday; Virgin Media not available in my flat but available in the rest of the building in QuickStart, set up and connections ThursdayUsing the link in the hub software. We’ve also made setting up your broadband easy with our QuickStart self-installation kits. 0 once you have your QuickStart box. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. 8. Learn about QuickStart - Virgin Media's self-installation service. I've been given so many appointments and nobody ever turns up. I have one outside on wall and there was a white plastic panel covering hole on inside wall in which i found a splitter on a wire coming in. Virgin Media engineer installation. 99 a month mark. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi app now working getting full Volt speed. 50 a month. Mwalton1. Then 4 ½ hour’s trying to get it going with helpline assistance. Step 2: Choose a new broadband deal. QuickStart Virgin Media Broadband setup Hub 3. Virgin Media installation information is important for new Virgin users or users changing homes. Where you go, TV 360 goes (if there’s internet). £25. on 12-10-2022 11:47. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. 1. The time slot has now passed, I spoke to someone on the live chat and they told me it was still at the depot. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. My installation was supposed to happen initially on 23rd December. TalkTalk Business Complete Fibre Broadband & Unlimited UK Calls. Remember: if you’ve already had broadband in your home you’ll need to reconnect all your devices to your Hub. I am paying £30 for 200meg (free upgrade from 100meg a few months back) and unlimited calls. In this article, we will learn about the different options to install. £32 a month. on 15-04-2023 08:47. Unfortunately, there are no Pay As You Go bundles available at present with 250MB of. . Buy now , YouFibre Community FibreVirgin media green box. UW. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Compare deals today. Call the Pre-installation and delivery team on 0800 052 1734. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. On your installation day, your engineer will arrive in a. Installation in QuickStart, set up and connections Saturday; Need an engineer and cant create a My Virgin account to do it in QuickStart, set up and. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Sky does have more choice in terms of slower speeds and even has an ADSL option of 11Mbps, but Virgin. Let’s look at the different Fibre Broadband speeds available with our landline and broadband deals: Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals. I ordered a QuickStart broadband package on 28th Sep and it is to be delivered on 13th Oct, tomorrow. net IPv6 tunnel a few times over the past 4 years, and consistently get shocking (<20Mbit) performance on IPv6 traffic, while getting 370Mbit+ on IPv4. Reply. Check out the do's and don'ts, in our Community FAQs. What’s Virgin Media Quick Start? Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. No landline. Virgin Media M250. Browse Virgin Media Virgin Media. The cabinet at the end of your street may not have allowed for expansion to your road if it was built after around 1990, when the area network was built. 104Mbps average upload speed – 6x faster than the UK’s average upload speeds. com We won't use this address for marketing purposes - promise. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. It's a quick and straightforward way to find the best. Reset Hub password. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either. This means that the signal travels out into the room, and not into the floor. Whether you go for our QuickStart self-installation kit or opt for an engineer visit, you’ll need to be at home for your Virgin Media services to be setup. I ordered a quick start self set up kit and I have still not heard anything about my delivery after the best part of 2 weeks - the package did not turn up on the expected delivery date. As mentioned by goslow, we can send out up to 3M cables, or we can book in a chargeable Technician to attend your property and provide a custom-sized. 0 ports problem i’ve run out of ports at the back of the superhub virgin media down 3 but need to. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Let's get you set up with QuickStart. It’s also worth keeping an eye out for time-limited sales that’ll bring down the monthly cost of your broadband. To get the most out of your broadband across the Virgin Media home move follow these steps: o Head over to SlothMove’s moving home platform; o Enter your info (name, previous address, new address etc…) o Select who needs to know you’re moving and what services you’d like to set-up. Please, visit this link with our updated plans and call charges for landlines so you can view all that applies on our new Chatter plans. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. Your Quickstart pack contains everything you need to set up your new Virgin Media services, and you’ll find some simple step-by-step instructions too. Early install text in QuickStart, set up and connections 17-04-2023; My ntl email has also been hacked along with other sites in Email 02-04. What to expect with broadband installation. There's also the added bonus of no setup. Joining in. I’ve got it to work to a degree but it doesn’t look correct, also the connect app keeps saying it can’t find the hub - 51929641 ACCEPTED SOLUTION. 99 per month after 12-months. 11,466,000 customers planning to switch x £162 per average saving according to saving calculations in March 2023 = £1. 4ghz devices on a virgin hub 5 e. Please contact us on 0345 454 1111 and choose the option for moving home. £0. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. properties new to Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. £49 a month. on 31-01-2023 17:59. But around four million eligible households are missing out. 1 day ago · What's the deal: Sky is offering a special Black Friday price of £28 a month for 18 months for its 100Mb/s full fibre broadband. Since April 1st 2023 the compensation rate was increased to £9. 0 once you have your QuickStart box. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. We look after your details carefully. per month. Gs308-100uks virgin media register 8 port gigabit Super HUB 3. 168. Joined VM with the. 2. Here's the fun part; the service isn't live and all the AI's who pick up the. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Installation route in QuickStart, set up and connections 12 hours ago; Locked out of secondary email. Broadband, TV and Landline offers. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin. 123,8. Quick start kit not delivered. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. I signed up for a contract with virgin and picked a date for the quickstart self install to be delivered (3rd of this month) but it has not arrived yet and I've not received any email/contact about it's delivery. 3. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. 99 a month. bOnline Unlimited Ultrafast Business Fibre 330. Virgin Media is famous for its fast internet speeds. If you're happy with this and for the charge we can make the arrangements for you 🙂. 50 per month. I know VM is rolling out XGS-PON connections and would have thought for an area that is new to VM, they would have taken the opportunity to install the latest kit. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Check out our unlimited plans for Ontario and Quebec residents. Hi there, I placed an order for WiFi package on Tues 21/11 and chose the delivery. Solved: Hi, I want to get Virgin Broadband installed into my flat, it is available throughout most of my town and the adjacent - 4912233 - 2. 0 - Virgin Media QuickStart Virgin Media Broadband setup Hub 3. Step by step guide to upgrading your Virgin Broadband Super Hub to Hub 3. Explain what needs to be done and book an engineer visit. Hello, Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone. 168. Just push to fit Firmly push the endHi all, I just moved in my rented flat and setting up my quick start virgin broadband. Hyperoptic and others – Some smaller providers use their own-built fibre networks to offer speeds of up to 1Gbps. 0 Kudos. Alternative phone number. We will also discuss both options' cost and installation time. The topContract lengths will vary when taking a Pay Monthly contract. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. 2 weeks ago. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. Or stream, control and manage. Wait for the ‘Internet’ light to be stable on your modem. ) in QuickStart, set up and connections 13-09-2023; Cancel or Downgrade Package Deal in QuickStart, set up and connections 12-09-2023; Missing credit, house move nightmare in QuickStart, set up and connections 22-08-2023 Failed install. TalkTalk. Offer Ends 03/01/2024. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. That means over 15. Check it's plugged in.